Refund Policy

Refund Policy

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Returns

Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We try the best we can to complete your order the way you want. With that being said, if your order is wrong (flavor or ribbon color), or if your bags somehow become damage due to shipping, we will refund your purchase 100%, or we will resend your order.

Due the nature of sugar in the summer we cannot guarantee that your cotton candy will stay fluffy throughout shipping. We will not refund orders due to the heat impacting your order.

There are certain situations where only partial refunds are granted (if applicable)

• i.e. a few of your bags have been damaged due to shipping

Refunds (if applicable)

Once your return is received and inspected, we will send you an email or message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cottoncandycomn@gmail.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at cottoncandycomn@gmail.com.

 

You will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.